Shipping & Delivery

Sample packs

FREE delivery Australia-wide (built into the price). Current sample packs are pre-order: dispatched August 2026. Sent by parcel courier with tracking.

Cladding orders

delivered Australia-wide by freight carrier, kerbside. Freight quoted per order as part of your quote (distance and volume). CTA button: “Get a quote” linking to contact.

Delivery times

Metro east coast, regional, WA/TAS/NT

Receiving your delivery

Estimated Dispatch & Confirmation
The scheduled dispatch date provided by Studio Tsukuru is an estimate only and will be confirmed upon receipt of the Acceptance Slip and Deposit. Studio Tsukuru will make every effort to dispatch the Goods on or before the estimated dispatch date but will not be held responsible for delays caused by circumstances beyond its reasonable control.

Occurrence of Delivery
Delivery is considered to have occurred when the Goods are delivered to the designated site specified in the Quote or Order Form; or if the Customer collects the Goods, or arranges for an agent or third party to collect them, delivery is considered to have occurred when the Goods are handed over to the Customer, agent, or third party.

Kerbside Delivery Protocol
Delivery of Goods will be made to the kerbside at the Customer’s designated delivery address or the site in the following manner:
Studio Tsukuru’s responsibility for delivery shall be limited to placing the Goods at the kerb or nearest accessible point for the delivery vehicle. The Customer shall be solely responsible for moving the Goods from the kerbside to the desired location within the premises. Studio Tsukuru shall not be liable for any loss, damage or delay arising from the Customer’s failure to promptly collect or relocate the Goods after kerbside delivery. It is the Customer’s responsibility to provide clear signage and directions to assist Studio Tsukuru’s carrier/agent in completing the delivery.

On-Site Delivery
Any request for delivery of goods beyond the kerbside or into the Customer’s site or premises (hereinafter referred to as “On-Site Delivery”) shall be at the sole and absolute discretion of Studio Tsukuru, its carriers, or agents. Studio Tsukuru reserves the right to refuse On-Site Delivery at any time without providing reasons.

Should Studio Tsukuru, in its sole discretion, agree to undertake On-Site Delivery, such service may incur additional charges which shall be payable by the Customer in accordance with Studio Tsukuru’s standard terms of trade or as otherwise agreed in writing. The Customer acknowledges and agrees that On-Site Delivery carries inherent risks, including but not limited to, risks of damage to property, personal injury, or death. By requesting or permitting On-Site Delivery, the Customer expressly assumes all such risks and acknowledges that Studio Tsukuru, its officers, employees, agents, and contractors are entering the premises at the Customer’s express invitation and risk.

To the fullest extent permitted by law, Studio Tsukuru, its officers, employees, agents, and contractors shall not be liable for any loss, damage, injury, death, or expense (whether direct, indirect, consequential, or otherwise, and including economic loss, loss of profits, or special damages) howsoever arising, including from negligence, in connection with or as a result of any On-Site Delivery, or entry onto the Customer’s premises. This exclusion of liability applies to any damage to the Customer’s property, the property of third parties, or any personal injury or death sustained by the Customer, its employees, agents, contractors, or any other person present on the premises during On-Site Delivery.

Indemnity
The Customer shall indemnify and keep indemnified Studio Tsukuru, its officers, employees, agents, and contractors (each an “Indemnified Party”) from and against any and all losses, damages, costs, expenses, claims, demands, actions, proceedings, and liabilities of whatsoever nature (including legal costs on a full indemnity basis) suffered or incurred by any Indemnified Party arising out of or in connection with:

  • Any On-Site Delivery;

  • Any entry onto the Customer’s premises by Studio Tsukuru, its carriers, or agents;

  • Any breach by the Customer of its obligations under this clause; or

  • Any act or omission, whether negligent or otherwise, by the Customer, its employees, agents, or contractors, including, without limitation, any claims for personal injury, death, property damage, or economic loss, howsoever caused.

This indemnity shall be a continuing obligation, separate and independent from the other obligations of the Customer, and shall survive the termination or expiration of any agreement between the parties.

How to Make a Claim

  1. Contact us at contact@studiotsukuru.com.au with your order number.
  2. Provide photographs and a brief description of the issue, if applicable.
  3. We’ll review your claim and respond as quickly as possible with the next steps.

Approved refunds are processed back to your original payment method via Stripe. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

If you have any questions before or after your purchase, we’re always happy to help.

Email: contact@studiotsukuru.com.au

Phone: 0407270818