Refund & Returns
We want every order to arrive exactly as expected. If something isn’t right, we’ll work with you to resolve it quickly and fairly.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product is faulty, damaged, or not as described, you’re entitled to an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement, or refund.
Change of Mind
We do not offer refunds, exchanges, or credits for change-of-mind purchases or incorrect product selection. Please choose carefully before placing your order. If you’re unsure which product is right for your project, we’re happy to help before you purchase.
Pre-Orders
Our current sample packs are available as pre-order and are expected to dispatch from August 2026.
Orders cancelled before dispatch are eligible for a full refund.
Pending confirmation: final pre-order cancellation terms.
Damaged in Transit
Please inspect your order as soon as possible after delivery.
If your order arrives damaged in transit, please email contact@studiotsukuru.com.au within 7 days of delivery and include:
- Your order number
- Photographs of the damaged goods and packaging
- A brief description of the issue
Once we’ve reviewed your claim, we’ll arrange an appropriate remedy, which may include a replacement or refund where applicable.
How to Make a Claim
- Contact us at contact@studiotsukuru.com.au with your order number.
- Provide photographs and a brief description of the issue, if applicable.
- We’ll review your claim and respond as quickly as possible with the next steps.
Approved refunds are processed back to your original payment method via Stripe. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
If you have any questions before or after your purchase, we’re always happy to help.
Email: contact@studiotsukuru.com.au
Phone: 0407270818